Wales rolls out a route for families to raise concerns about mothers and babies

The Welsh Government says it is rolling out Call for Concern across hospital wards, including maternity wards and units caring for newborn babies. The scheme gives women, parents and families a route to request a further clinical review if a mother or baby’s health appears to be worsening.

It combines recording how a patient feels with a route for patients and families to raise concerns. Its scope includes adult and paediatric wards as well as maternity and neonatal wards.

Health boards and trusts were required to establish these arrangements by July 2026. The government’s 16 September announcement does not confirm compliance or give hospital-specific contacts, review response times or a rollout completion date.

Existing clinical checks continue. The scheme supplements the warning tools staff already use in maternity and newborn care.