How to read your Welsh social landlord’s tenant survey scores

Welsh social housing tenants can check how respondents rated their landlord across 12 questions in a newly published survey release. But the September 2026 label does not mean everyone answered this year: landlords collected responses within the previous two years.

Different questions, different answers

Cardiff Council’s results illustrate why the question matters. On repairs and maintenance, 61% were very or fairly satisfied. On listening to tenants’ views and acting on them, 45% were very or fairly satisfied. These measure separate questions, not a fall in satisfaction over time.

What to check before comparing

Welsh Government published the release on 10 September and updated it on 11 September. Landlords supply the data; government does not validate it. Collection methods and the number, age and location of landlords’ homes require care when comparing results.

Before drawing conclusions, useful questions for your landlord include when its survey ran, how many people answered, how responses were collected and what action follows the results.

If your concern is a repair

The Public Services Ombudsman for Wales says tenants should raise the repair problem with their landlord first and allow a reasonable opportunity to address it. Its housing repairs guidance covers councils and housing associations, rather than private landlords.

The Ombudsman can consider failures to carry out repairs, delays and missed appointments. Its factsheet also notes that tenant handbooks may set out repair timescales. Check the handbook relevant to your home: the guidance does not establish one deadline applying to every repair.